Privacy policy

Biotech Dental recognizes that the personal information it receives is held in a position of trust. Biotech seeks to fulfill that trust by adhering to general principles regarding the protection of personal information. This Privacy Statement explains how we collect, use, share and protect information in the course of operating our business.

This Privacy Statement (“Statement”) applies to the personal information of consumers that is collected or used by Biotech, its affiliates or subsidiaries (collectively, “Biotech ”, “we”, “our”, “us”). This Statement applies to all the personal information that Biotech collects when consumers interact with us, such as when visiting our websites, using or purchasing our products or services, contacting customer service and when interacting with us as a business customer, supplier or business partner (collectively, the “Services”). 

This includes, without limitation, all online and offline collections of all types of personal information. However, some Biotech collections involve types of data with special requirements (for example, health information) which require a different privacy notice. Whenever that is the case, Biotech will make it clear that the privacy notice concerned is different from this Statement.

Information collection
Biotech may ask you to provide personal information for purposes including, but not limited to, the following:

  • Buying Biotech products and services;
  • Activating or registering certain products and services or enhancing functionality;
  • Receiving information about Biotech products and services;
  • Participating in Biotech online communities, including our social media channels/pages;
  • Storing your preferences for future interactions and communications from Biotech;
  • Helping us to develop products and services and create campaigns that are designed around you, optimize customer services and continuously improve our websites;
  • Helping us to improve products and services, and allowing Biotech to keep you informed of, or involve you in the testing of, new products and services;
  • Resolving consumer and/or product and services issues;
  • Registering visitors of Biotech facilities or Biotech organized events and conferences;
  • Contract or tender management; and
  • Receiving personalized messages, special offers and advertisements that are relevant to your personal interests, based on the information you have shared with us and on the information we have collected through cookies or similar techniques regarding your use of the Biotech websites/social media/blogs. 
Biotech maintains physical, technical, and administrative safeguards to protect your personal information and only allows disclosures as permitted by law to assist in providing products or services. We may also collect product and service information and provide these statistics to others in an aggregate form where the information has been de-identified.  

Personal information collected may include:

  • Contact information, such as name, address, email, telephone number, fax number, organization name, and/or job title;
  • Unique identifiers and preference information such as username, password, marketing preferences, internet protocol (IP) address, browser type, operating system, computer or mobile device, or navigation and clickstream behavior for online interactions;
  • Resume or CV, including work history, professional qualifications, publications, awards, references, completed trainings, and signature;
  • Food restrictions, passport info for travel bookings or identification purposes, social security number (where required by law), bank account details, (emergency) contact persons, family information (where applicable and in accordance with local law);
  • Creditworthiness, VAT number, product, purchase information history, request documentation;
  • Pictures, video and audio recordings where you have provided your permission;
  • Sensitive personal information, such as health information or reports of an individual end-customer (e.g., concerning product claims and investigations, patient pre- and post-operative outcomes for research & statistical purposes, or criminal records for due diligence procedures in accordance with applicable law).
Biotech will retain and use the personal information collected for above mentioned processes and processing purposes in accordance with legal obligations. 

Legal Basis
The legal basis Biotech uses to process personal information will be dependent on the processing purposes and the jurisdictional legal requirements. Where the personal information collected involved in general, we use the following basis:

  • Consent to use the personal information, e.g. where this involves (digital) direct marketing activities and where we would like to use a photo, video or audio recording with identifiable individuals for external publishing;
  • Establishment or performance of a contract, e.g. where we enter into a contract with a party and we collect contact information and signatures, as well as potential bank account details that may be linked to a representative of a company we do business with;
  • Compliance with a legal obligation, e.g. where we need to disclose consumer details for compliance with (local or industry) laws such as the Physician Payments Sunshine Act or for compliance with the Medical Device Regulation;
  • Legitimate interest of Biotech, e.g. where Biotech collects contact information and preferences, details for lodging and travel for attendees of Biotech organized events & trainings or third party hosted events & trainings in collaboration with Biotech;
  • Public interest or for the exercise of public authority in strictly limited cases, e.g.. where we would be required to cooperate with the police or other government bodies in case of illegal conduct;
  • For the establishment, exercise or defense of legal claims, e.g. for court cases;
  • For scientific or research purposes, e.g. for clinical research studies with sufficient safeguards safeguarding confidentiality;
  • For preventative and occupational medicine, medical diagnosis pursuant to contract with healthcare professionals;
  • For public interest in the public health to ensure high standards of quality and safety of healthcare and products; and
  • Where the individual chooses to disclose the personal information publicly by its own initiative.
If you choose not to provide the personal information we reasonably require, it may hinder Biotech’s ability to provide the information or services you have requested.

Cross-Border Transfers
To the extent personal information is transferred out of the country where the owner of that personal information lives, such as to Biotech affiliates or business partners in other countries, including in the United States, different standards may apply to how your data is used and protected in those countries. Biotech has appropriate safeguards in place in accordance with applicable legal requirements to ensure that data is adequately protected irrespective of the country. This includes obtaining written assurances from any third party given access to your data so as to require them to adopt standards that ensure an equivalent level of protection for data as that adopted by Biotech and standardized corporate safeguards and contractual measures (based on the European Commission Model Clauses) for internal data transfers to Biotech affiliates in third countries which are deemed to provide an inadequate level of data protection.

Retention of Information
Biotech will retain your personal information for as long as reasonably necessary to comply with legal obligations or for no longer as required for legitimate business purposes.

Disclosure of Information
Biotech may share personal information we have collected with companies or agents doing technological maintenance or working on our behalf to help fulfil business needs, including providing customer services and distributing marketing communications. Biotech may also share personal information with our subsidiaries and affiliates.

Other service providers that may be used to perform certain functions on our behalf and to whom personal information may be disclosed in order to perform their intended function include call-center support, sending or processing postal or electronic mail or analyzing or hosting information on cloud-based servers.
Biotech does not share your personal information with unaffiliated third parties for their own direct marketing purposes.

The security and confidentiality of your personal information matters to us. For this reason, Biotech has physical, technical and administrative controls in place to protect your personal information from unauthorized access, use and disclosure. Biotech evaluates these safeguards on an ongoing basis to help minimize risks from new security threats as they become known.

You may request details of personal information which we hold about you. If you believe that any personal information we are holding about you is incorrect or incomplete, please contact us as soon as possible, at the address below. We will promptly correct any personal information found to be incorrect.

You may always choose to object to the collection or use of your personal information or to have your information erased. If you would like a copy of the information held about you for your own use or to transfer to another party, or if you wish to exercise any other right, please contact us.

Updates to Privacy Statement

This Statement may be amended at any time. If material changes are made in how personal information is collected, used, disclosed or otherwise processed, this Statement will be updated and notices will be provided when/where appropriate. Any material changes to this Statement will be effective at the time of our posting of the notice of the update. Where required to do so by law, Biotech may seek your prior consent to any material changes we make to this Privacy Statement.

The Statement was last updated on 02/09/2022

If you have any questions, concerns or comments about this Statement, please contact us. Biotech will use reasonable efforts to respond to you as soon as possible.